Terms of Service

LetClear is a software service that helps UK landlords track property compliance and run decision checks (such as eviction readiness and new tenancy readiness) against the data they enter.

LetClear is not legal advice.It is a decision-support tool. Outputs are computed deterministically from the data you supply and the rules we encode at the time of computation. Rules and the underlying law change. For high-stakes situations, consult a qualified solicitor and do not rely on the service's output alone.

You must be at least 18, resident in the UK, and act on your own behalf or with authority for any properties you add. You are responsible for keeping your login credentials secure and for the activity on your account.

You retain ownership of all data you enter and documents you upload. You grant us a limited licence to store and process this data only to operate the service for you.

You are responsible for the accuracy of the data you enter. The answers produced by LetClear are only as good as the inputs.

You remain solely responsible for ensuring that your tenancies, properties, and landlord activities comply with applicable UK laws and regulations. LetClearis a decision-support tool; it does not replace independent legal advice from a qualified professional, nor does it remove your obligation to keep certificates, records, and notices up to date.

You agree not to:

• use the service to harass, mislead, defame, or take any unlawful action against any tenant, occupier, or third party
• attempt to access another user's account, data, or session
• scrape, crawl, reverse engineer, decompile, disassemble, or attempt to derive the source code, models, or rules of the service
• use the service to store or transmit malware, unlawful content, or content that infringes another party's rights
• use the service in any way that interferes with its normal operation, including by sending disproportionate request volumes or operating unauthorised automated clients, scripts, bots, or scraping tools against the application or any APIs we publish
• resell, white-label, or otherwise commercially exploit access to the service without our prior written consent
• use the service in any manner that violates UK sanctions, export-control, anti-money-laundering, or consumer-protection law

We may suspend or terminate accounts that breach this section without notice, in addition to any other rights or remedies available to us.

We (or our licensors) own all intellectual property rights in LetClear, including the software, rules engine, designs, copy, and trade marks. We grant you a limited, non-exclusive, non-transferable, revocable licence to use LetClear for your own landlord activities for the duration of your account, subject to these terms.

You retain ownership of all data and documents you upload. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, and process this data only as necessary to operate, secure, and improve the service for you. We do not claim any rights in your content beyond what is needed to deliver the service.

If you submit feedback, ideas, or suggestions about the service, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

The Free plan is limited to one property. Paid plans (Starter, Pro) are billed monthly. Pricing and billing cycles are presented before any payment is taken.

Prices are quoted inclusive of UK VAT where applicable, unless stated otherwise at checkout. Where VAT is added, it will appear as a separate line item on your invoice. You are responsible for any taxes, duties, or charges levied by authorities outside the UK that arise from your use of the service.

Subscriptions can be cancelled at any time from your settings or via the Stripe customer portal. You keep paid features until the end of the current billing period, after which your account drops back to the Free plan. We do not provide pro-rata refunds for partial billing periods, except where required by law (including the Consumer Contracts Regulations 2013 where they apply to digital content).

We may change the features included in any plan from time to time, including the Free plan, and we may change pricing for paid plans. We will give you reasonable notice (typically at least 30 days) of any change that materially reduces what is included in your current plan, and your existing data is not affected.

We aim to keep LetClear available continuously but do not guarantee uninterrupted service. We may need to perform maintenance, address security issues, or deal with infrastructure outages. Where reasonably practicable we will give notice in advance.

We are not liable for any failure or delay in performance to the extent it is caused by events beyond our reasonable control, including but not limited to acts of God, war, civil unrest, terrorism, government action, pandemic, labour disputes, internet or telecommunications outages, third-party service provider failures (including our hosting, email, and payment providers), or cyber-attacks.

LetClearis provided “as is” and “as available”. We do not warrant or guarantee that the service will be uninterrupted or error-free, or that the rules and information surfaced by the service capture every legal requirement that may apply to your situation. Compliance and possession law in the UK changes over time; you must verify any answer the service produces with a qualified professional before relying on it for a high-stakes action.

To the fullest extent permitted by law, we do not accept liability for:

• losses arising from any landlord action you take in reliance on an answer produced by the service, where that action could reasonably have been verified with independent legal advice before being taken
• indirect, incidental, or consequential losses
• loss of profits, revenue, business, or opportunity

Subject to the carve-out in the next paragraph, our total aggregate liability to you in connection with the service, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) the total fees you have paid us for the service in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) £100. For users on the Free plan, where no fees have been paid, our total aggregate liability is limited to £100.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of the terms implied by sections 49 and 51 of the Consumer Rights Act 2015 (in respect of services), or any other liability that cannot be excluded or limited by applicable law.

You agree to indemnify and hold harmless LetClear and its operators against any third-party claim, loss, damage, cost, or expense (including reasonable legal fees) arising from or in connection with: (a) your breach of these terms; (b) your misuse of the service; (c) any action you take in reliance on the service's output that breaches applicable law or another person's rights; or (d) any data or content you upload that infringes a third party's intellectual-property, privacy, or other rights. This clause does not limit your statutory rights as a consumer.

You may close your account at any time from settings. We may suspend or terminate accounts that breach these terms, and we may withdraw the service in whole or in part on reasonable notice (typically at least 30 days for material withdrawals affecting paid users). On termination, your data is deleted in line with our Privacy Policy. Sections 5 (Intellectual property), 8 (No warranty and limitation of liability), 9 (Indemnity), 14 (Governing law), and any other clause which by its nature is intended to survive, will survive termination.

We may update these terms from time to time. The “last updated” date at the top of this page reflects the most recent change. Material changes will be announced via email to your account address and surfaced inside the application before they take effect, and we will ask you to re-accept the updated terms where the change is significant. Continued use of the service after a non-material change takes effect indicates your acceptance.

Severability. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full force and the invalid provision will be replaced with one that gives effect to the original intent as closely as the law allows.

No waiver. Our failure to enforce any right under these terms is not a waiver of that right.

Entire agreement. These terms, together with the Privacy Policy and any plan-specific terms presented at checkout, form the entire agreement between you and us in relation to the service and supersede any prior agreements, statements, or understandings.

Assignment. You may not assign or transfer these terms or any rights under them without our prior written consent. We may assign these terms to any group company or successor in connection with a merger, acquisition, or sale of assets, on no less favourable terms.

Notices. We will send notices to the email address on your account. Notices to us should be sent to hello@letclear.co.uk.

Third-party rights. A person who is not a party to these terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.

Relationship. Nothing in these terms creates a partnership, agency, or employment relationship between you and us.

If you are a consumer, you have certain rights under UK law (including the Consumer Rights Act 2015) that cannot be excluded or limited by these terms. Nothing in these terms affects those rights. Where any provision in these terms would be unlawful as applied to you as a consumer, that provision will be read down to the maximum extent permitted by law and the rest of the terms will continue to apply.

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in another part of the UK, you may also bring proceedings in the courts of the part of the UK in which you live.

Questions about these terms: hello@letclear.co.uk.