Help and support

Get unstuck quickly

Product help for adding properties, clearing compliance tasks, managing billing, and contacting the team.

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Property and compliance checks

Add each rental property, then enter the active tenancy and certificate dates you have.
Use Dashboard for the prioritised recommendation, Actions for open findings, and History for recorded assessments and activity.
Open a property to update documents, dates, and jurisdiction-specific checks.

Documents and evidence

Upload certificates and tenancy documents from the property page when they support an active check.
Keep filenames clear enough that you can identify the document later.
The app stores documents for your own records; it does not verify their contents or legal effect.

Billing and account

Starter monitors up to 3 properties and Pro up to 10. Eligible new customers can evaluate either plan for 14 days with a card.
Manage subscription changes from Billing after signing in.
When a plan ends, every property becomes read-only and scheduled monitoring stops. The latest stored assessment remains visible as a historical snapshot until monitoring resumes.
Monitoring updates and optional monthly plan reminders have separate controls in Settings and separate unsubscribe links.
Delete-account requests are handled from Settings and remove the account data controlled by the app.

Common questions

Can LetClear tell me whether to serve a notice?

No. LetClear is a decision-support tool. Possession workflows prepare facts and evidence for review, but a qualified adviser must confirm eligibility and draft any notice.

Why do I only see checks for my property location?

The app switches the relevant checks by UK jurisdiction so landlords are not shown every England, Wales, Scotland, and Northern Ireland task at once.

Where do I report a bug or ask a question?

Signed-in users can use Send feedback in the sidebar. You can also email hello@letclear.co.uk.