Help and support

Get unstuck quickly

Product help for adding properties, clearing compliance tasks, managing billing, and contacting the team.

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Property and compliance checks

  • Add each rental property, then enter the active tenancy and certificate dates you have.
  • Use Dashboard for the prioritised recommendation, Actions for open findings, and History for recorded assessments and activity.
  • Open a property to update documents, dates, and jurisdiction-specific checks.

Documents and evidence

  • Upload certificates and tenancy documents from the property page when they support an active check.
  • Keep filenames clear enough that you can identify the document later.
  • The app stores documents for your own records; it does not verify their contents or legal effect.

Billing and account

  • Starter monitors 1 property and Pro up to 10. Eligible new customers can evaluate either plan for 3 days with a card.
  • Manage subscription changes from Billing after signing in.
  • When a plan ends, every property becomes read-only and scheduled monitoring stops. The latest stored assessment remains visible as a historical snapshot until monitoring resumes.
  • Monitoring updates and optional monthly plan reminders have separate controls in Settings and separate unsubscribe links.
  • Delete-account requests are handled from Settings and remove the account data controlled by the app.

Common questions

Can LetClear tell me whether to serve a notice?

No. LetClear is a decision-support tool. Possession workflows prepare facts and evidence for review, but a qualified adviser must confirm eligibility and draft any notice.

Why do I only see checks for my property location?

LetClear supports England only. Existing Scotland, Wales and Northern Ireland records remain available read-only, with document access and account export. They are not reassessed or monitored, and upgrading a plan does not reactivate them.

Where do I report a bug or ask a question?

Signed-in users can use Send feedback in the sidebar. You can also email hello@letclear.co.uk.